Vast Active Library and Information Science blog. From a recent library science graduate in Wellington, New Zealand. A focus on reference and current awareness tools and issues, especially free, web-based resources.

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Wednesday, August 27, 2003
(communication) IM beats email...  
(Via The Shifted Librarian. Children voting on the Yahooligans site prefer (by a narrow margin admittedly) to use instant messaging, rather than email. Jenny rightly points out that this will have implications for virtual reference services. Definitely something for me to think about as we've implemented a web-based reference service that at the moment runs via email only. I'd love to be able to answer reference inquiries via chat, but the problem with that is that we don't have the staff available to have one of us tied to a PC all the time. Maybe a limted hours chat service is the answer?


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