Vast Active Library and Information Science blog. From a recent library science graduate in Wellington, New Zealand. A focus on reference and current awareness tools and issues, especially free, web-based resources.

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Sunday, July 18, 2004
LIBR 528 Research Methods: Notes for Week Two  
2. What criteria do users of corporate libraries use to evaluate the performance of those libraries?

3. The purpose of this study is to identify the important aspects of corporate/special libraries for their users. It follows the LIBQUAL model (a tool for evaluating what aspects of a library's performance are important to users) which has previously been successfully applied in academic library settings. It is hypothesised that these criteria will vary from those identified in academic libraries, with corporate library users placing emphasis on different qualities of the library. The study will follow the LIBQUAL model, with questions administered by anonymous survey at two or more corporate libraries in the Wellington region. Results will be compared with those of previous studies that focused on academic libraries, in order to determine how the needs of these user populations differ.